(Hanya Piagam Pelanggan yang dapat diukur sahaja)
2013 |
2014 | 2015 | 2016 | 2017 |
Pencapaian Piagam Pelanggan Untuk Tahun 2018
No/ Bil |
PIAGAM PELANGGAN / CLIENT CHARTER |
PENCAPAIAN / ACHIEVEMENT (%) | |||||||||||
Jan. |
Feb |
Mac |
Apr | May | June |
July | Aug. |
Sept. |
Oct. |
Nov. |
Dec. | ||
1 | Menyiasat aduan-aduan pelanggan di Bandar Bintulu dalam masa 24 jam (hari bekerja) dan memberi jawapan dalam tempoh 3 hari bekerja; Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days; |
100 |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 99.4 | 99 | 86.7 |
2 |
Menyediakan sijil pembayaran dalam tempoh masa 3 hari bekerja dari tarikh penerimaan pengesahan daripada Pegawai Penguasa; Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer |
30 | 47 | 50 | 72 | 71 | 61 | 72 | 65 | 34 | 76 | 80 | |
3 |
Mempastikan bahawa semua pungutan sampah dibuat dengan cepat, tepat dn memuaskan sebanyak DUA (2) kali seminggu mengikut jadual bagi kawasan perumahan dan pada setiap hari bagi premis-premis komersial; Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule; |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |