Sarawak ID
(Hanya Piagam Pelanggan yang dapat diukur sahaja)
Pencapaian Piagam Pelanggan Untuk Tahun 2017
| No/ Bil |
PIAGAM PELANGGAN / CLIENT CHARTER |
PENCAPAIAN / ACHIEVEMENT (%) | |||||||||||
| Jan. |
Feb |
Mac |
Apr | May | June |
July | Aug. |
Sept. |
Oct. |
Nov. |
Dec. | ||
| 1 | Menyiasat aduan-aduan pelanggan di Bandar Bintulu dalam masa 24 jam (hari bekerja) dan memberi jawapan dalam tempoh 3 hari bekerja; Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days; |
100 |
100 | 98.9 | 97.1 | 98.9 | 100 | 85.81 | 89.5 | 82 | 100 | 100 | 100 |
2 |
Menyediakan sijil pembayaran dalam tempoh masa 3 hari bekerja dari tarikh penerimaan pengesahan daripada Pegawai Penguasa; Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer |
71 | 50 |
73 | 67 | 100 | 100 | 100 | 70 | 70 | 99 | 96 | 91 |
| 3 |
Mempastikan bahawa semua pungutan sampah dibuat dengan cepat, tepat dn memuaskan sebanyak DUA (2) kali seminggu mengikut jadual bagi kawasan perumahan dan pada setiap hari bagi premis-premis komersial; Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule; |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |