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Last Update: 30 05 2017
Version 8.0.2
BDA Client Charter Achievement 2012-2017BDA Client Charter Achievement 2012-2017

(For client charter that can be measure only)

 2012  2013 2014 2015 2016

 Client Charter Achievement For Year 2017

No/
Bil 
PIAGAM PELANGGAN /
CLIENT CHARTER
            PENCAPAIAN / ACHIEVEMENT (%)
Jan.
Feb
Mac
 Apr  May June
 July Aug.
Sept.
Oct.
Nov.
 Dec.
 1 Menyiasat aduan-aduan pelanggan di Bandar Bintulu dalam masa 24 jam (hari bekerja) dan memberi jawapan dalam tempoh 3 hari bekerja;

Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days;
93 87.9 80.9                  
                           
 2 Menyediakan sijil pembayaran dalam tempoh masa 3 hari bekerja dari tarikh penerimaan pengesahan daripada Pegawai Penguasa;

Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer
100 100 100                  
                           
 3  Mempastikan bahawa semua pungutan sampah dibuat dengan cepat, tepat dn memuaskan sebanyak DUA (2) kali seminggu mengikut jadual bagi kawasan perumahan dan pada setiap hari bagi premis-premis komersial;

Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule;
 100 100 100