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Last Update: 25 07 2017
Version 8.0.2
CLIENT CHARTERCLIENT CHARTER


We promise to:-

  • Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days ;
  • Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer;
  • Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule;