Client Charter Achievement 2024
Previous Year/Tahun Lepas :
| 2023 | 2022 |
BDA Client Charter Achievement 2024
PENCAPAIAN PIAGAM PELANGGAN BDA 2024
|
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
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|
Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
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|
1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
94.73 | 93.24 | 77.13 | 91.75 | 78.75 | 73.91 | 89.11 | 82.22 | 76.68 | |||
|
2 |
Pungutan Sampah |
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| -Kawasan komersial – setiap hari | 100 | 100 | 100 | 99.93 | 99.81 | 100 | 99.93 | 100 | 100 | ||||
| -Kawasan perumahan – Dua (2) kali seminggu | 94.86 | 100 | 100 | 99.26 | 99.84 | 99.88 | 99.80 | 99.84 | 99.82 | ||||
| - Kawasan industri – tiga (3) kali seminggu | 100 | 100 | 100 | 100 | 100 | 99.65 | 100 | 99.82 | 100 | ||||
|
3 |
Pemotongan Rumput |
99.78 | 98.94 | 100 | 96.81 | 96.81 | 93.62 | 90.43 | 98.94 | 97.87 | |||
|
4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | |||
|
5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
98.81 | 98.25 | 99.90 | 99.59 | 96.68 | 100 | 99.93 | 99.92 | 99.93 | |||
| 6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : 80% Permohonan diproses dalam tempoh: |
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| Engineering Plan (30 working days) | 75.0 | 84.4 | 86.8 | 83.9 | 82.1 | 80.9 | 87.2 | 80.6 | 75.8 | ||||
| Building Plan (28 working days) | 77.1 | 80.9 | 81.1 | 72.5 | 76.3 | 73.8 | 72.9 | 70.5 | 75.8 | ||||
| Landscape Plan (18 working days) | 100 | 100 | 91.7 | 87.5 | 95.0 | 95.8 | 92.9 | 95.8 | 91.1 | ||||
